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What You’ll be Doing

Reporting to the Senior Manager of IT Voice Engineering & Infrastructure, this key engineering position is responsible for the engineering, design, deployment, management, and support for the TTEC Engage SIP and Carrier infrastructure.

As a member of the SIP Engineering Team, this individual will directly engineer, deploy, manage, and support Ribbon (f.k.a. Sonus) applications and carrier (TDM/SIP) infrastructure.

General Responsibilities

• Validate builds for cost savings and drive circuit/carrier optimization projects to meet cost objectives

• New Client Launch

• Carrier to Carrier customer migrations

• Technical leader for incidents, diagnosis and determining the most effective way of resolving outages, supporting L2 associates, cross functional teams, and vendors

• Lead/Participate in testing new tools and developing operational requirements for monitoring

• Coordinate testing of installed solution with customer applications

• Perform vendor interaction, service reviews and maintenance

• Forward thinking in audit and compliance efforts including risk review

• Keep up to date documentation of procedures.

• Review projects documentation from project delivery teams

• Drive automation initiatives for the system maintenance activities

• Participate in an On-Call Rotation and be ready to support the service during non-business hours

5 years Core Knowledge, Responsibilities & Professional Competencies in:

• Ribbon (f.k.a. Sonus) products

• 5200/5400 Session Border Controllers

• Policy and Translation Services (PSX)

• Embedded Management Applications (EMA)

• NetScore or Ribbon Protect

• SIP/TDM Carrier Infrastructure: SIP, T1, E1, DS3, ONS

• Protocols: SIP, H.323, QoS, DHCP, SNMP, SS7, ISUP, ISDN/PRI, Routing (OSPF, BGP, EIGRP)

• Codecs – G.729, G.711, OPUS

• Tools/Monitoring: Wireshark, NetScore, NetScout, VMWare (VMware ESXi, vSphere, vCenter)

Knowledge Requirement Desirables:

• Cloud: Azure, AWS

• CounterPath: BRIA, Stretto, Licensing

• BroadSoft: Broadworks

• Cisco: core/edge routing/switching applications/hardware and/or SIP/TDM Gateways

• ACME: Session Border Controller and Translation Services

• Call Control: Call Manager, Call Manager Express, Avaya Communication Manager, Avaya Session Manager

Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Hybrid

Title: Telecommunications Principal Engineer

Location: India-Telangana-Hyderabad

Requisition ID: 03RLR